FAQ

Cookaburra.com.sg is an online shop featuring a handpicked range of genuine products, including BBQ grills, pizza ovens, spiral dough mixers, accessories, and lifestyle essentials.

Yes. All products sold on Cookaburra.com.sg are 100% authentic and sourced from authorized distributors or trusted suppliers.

Cookaburra carry a wide range of brands, including Weber, Outback, Zgrills, MasterBuilt, Char-Griller, Ooni, Ziegler & Brown, and more. We also offer various accessories and add-ons to elevate your BBQ experience.

We understand you are spoiled by choices. Therefore we will be giving you some tips of which you need to know before deciding for an ideal BBQ grill or Pizza oven for yourself.

• Find out if your living area is permitted to use either charcoal or gas BBQ grill / Pizza oven.
• Get a grip of how much available space you have.
• Know your number of pax portion you will be prepared for.

• We currently deliver exclusively within Singapore and do not offer international shipping directly. Our island-wide delivery covers most areas, excluding certain restricted or remote locations, such as offshore islands like Pulau Ubin.
• For international shipping inquiries, please reach out to our customer service team.

Shipping fees are determined by your delivery address and chosen shipping method and will be displayed at checkout.

• For local delivery within Singapore, parcels typically arrive within 1 to 3 working days after the courier has picked up the order.
• For international delivery, shipping usually takes a few days up to 2 weeks, depending on the shipping method selected (economy or express) and the customs clearance process in the destination country.

Spend a minimum of SGD 100 same-day receipts at Cookaburra River Valley store only (244 river valley road) to meet this minimum purchase amount. Before making payment for your purchases, please inform the cashier that you wish to apply for your GST refund.

GST refund applications must be processed on the same day of purchase

To apply, present:

1. Your original passport and eligible receipts
   
2. The e-Pass sent to the email used for your SG Arrival Card upon entry into Singapore
   

• At the airport, proceed to the eTRS self-help kiosk before check-in of luggage with your goods, receipts, passport, and travel documents. Scan your original passport at the eTRS self-help kiosk and follow the instructions shown on-screen
• Note: Do not pack away your purchases in your check-in luggage. You may be required to show your goods and original receipts at the Customs Inspection Counter.
• Important Notice: Please be advised that GST refunds for tourists are not applicable for online purchases. For detailed information on eligibility criteria and application procedures, kindly visit the official website of the Inland Revenue Authority of Singapore (IRAS) at https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/consumers/tourist-refund-scheme. We appreciate your understanding and cooperation.

Good news! You can now use your CDC merchant vouchers at our Cookaburra Sixth Avenue store. Please note that CDC vouchers can only be used in our physical stores and not online.

• A Pre-Order lets you secure an item in advance, before its official release or arrival in our stock. Your order will be processed as soon as the item is available.
• Certain Pre-Order items may include exclusive benefits, such as special pricing or limited-time bonuses, available only while stocks last.

Estimated release dates are listed on the product page. Items will be shipped promptly once they reach our warehouse and are ready for dispatch.

Release and shipping dates are provided as estimates by suppliers and may change due to production or shipping delays.

Yes, we will inform you by email or WhatsApp of any major updates or delays regarding your pre-order.

Pre-Orders are generally non-refundable unless stated otherwise or if we are unable to fulfil the order.

We do not offer refunds unless otherwise stated. Please choose your items carefully before purchasing.

Yes, exchanges are accepted for eligible items in original, sealed, and unused condition within 7 days after the order has been successfully delivered or collected. Please refer to our Exchange Policy for full details.

If your item is defective or damaged due to a manufacturing issue, please contact us immediately upon receipt. We will provide assistance in line with our policy.

Warranty coverage varies by product and manufacturer. When available, specific details will be provided on the product page.

Please contact our customer support team with your order details, and we will guide you through the process.

You may reach us via our website contact form, email (sales@cookaburra.com.sg), Whatsapp (+65 8885 1686) or official social media channels. Facebook or Instagram

Our customer support hours are Monday to Sunday, 11:00am to 7:00pm. Support hours are listed on our website, and responses may take longer during weekends or public holidays.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.